Signature service
Quality recovery
When a consignment is rejected, a supplier usually has two options: argue or write it off. There is a third — return the conforming goods to circulation under a procedure written into the contract in advance.
A rejection is a task, not a verdict
Non-conformity appears in every supply chain — the question is what happens next. If the course of action is written into the contract before dispatch, a rejected consignment becomes a task with a known solution rather than grounds for correspondence between lawyers.
If goods are found that do not meet the buyer's requirements, we can arrange collection of the batch, repeat sorting and re-grading, removal of unusable product, restoration of the commercial batch and its re-submission to the buyer in accordance with the terms of the specific contract.
Who it is for
Three sides of one rejected consignment
A supplier to a retail chain
The consignment is standing at the distribution centre (DC), the shelf is empty and the decision is needed today. Quality recovery gives a course of action instead of negotiating from scratch.
A buyer or distributor
Rejecting a whole delivery because of part of the goods is expensive. Separating the consignment by actual condition returns the conforming part to circulation.
A trader
Your deal does not fall apart over an operational problem on the leg: recovery terms are part of the contract from the outset.
How it works
From rejection to re-presentation
Eight steps, one managed cycle. The set of steps and the timing for your supply are fixed in the contract.
- 01
Retail chain or buyer
The consignment is at the receiving party's site.
Non-conformity identified
- 02
Collection
We arrange collection of the consignment from the DC, the warehouse or the store.
- 03
Sorting site
The consignment is received at a partner sorting site selected for the specific contract.
- 04
Repeat sorting
Goods are separated by actual condition: conforming, borderline, unusable.
- 05
Quality control
Each fraction is checked against the buyer's requirements; unusable product is removed and documented.
- 06
Repacking
Conforming goods are repacked and relabelled to the agreed specification.
- 07
Redelivery
The restored consignment travels back to the buyer within an agreed window.
- 08
Re-presentation
Handover to the buyer in accordance with the terms of the specific contract.
What it changes
Rejections become a managed process
For the buyer
Instead of an argument about who is at fault — an agreed procedure and a scheduled re-presentation.
For the economics of the supply
Conforming goods go back into the consignment instead of being written off with the rejects. What is written off is what is genuinely unusable.
For the contract
Scope, timing and cost of recovery are fixed in the specific contract — no grey areas.
Boundaries
What quality recovery does not do
The service returns to circulation what is still conforming. It does not turn unusable goods into usable ones — and we will not pretend otherwise.
It does not undo the reason for the rejection
If a consignment does not conform on the substance, recovery shows that faster and more cheaply than a dispute — but it does not change the fact.
It does not replace the receiving party's decision
Re-presentation goes through the same acceptance against the same specification.
It does not work outside a contract
Scope, timing and cost have to be agreed before dispatch: starting the procedure at the moment of rejection is the most expensive option.
It does not apply to perishables past their shelf life
Goods with an expired or critical remaining shelf life are not returned to circulation.
How to ask
What to agree in advance
- 01
The goods, the supply volumes and the receiving party: chain, distribution centre, buyer's warehouse.
- 02
Specification and tolerances: what counts as non-conformity.
- 03
Notification procedure: who informs whom of a rejection, and within what time.
- 04
Scope of recovery: which operations are included and which are charged separately.
- 05
Cost, and the party that bears it in each scenario.
These five points are cheaper to agree once in a framework contract than to discuss consignment by consignment. A consignment that has already been rejected is also a reason to get in touch: we will look at what can be done with it and name the terms.
Build quality recovery into your supply
Name the goods and the receiving party — we will propose recovery terms for your contract. If the consignment has already been rejected, say so in the first line.